Warranty
Overview
This page explains the warranty protections that apply to purchases made from refrigeranthvac. It covers your statutory rights as a consumer, the additional manufacturer warranty offered on top of those rights, and the steps to take if you believe a product you purchased is faulty.
Your statutory warranty rights
Every item sold by refrigeranthvac is covered by the statutory warranty for defects that applies under consumer protection law. This is a legal right, not a commercial or manufacturer benefit, and it exists independently of any additional warranty a product may carry. If an item you receive is faulty — for example, damaged, defective, or not as described — you are entitled to a remedy. Depending on the circumstances and what the law allows, this may include:
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A repair of the faulty item;
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A replacement with a new or equivalent item; or
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Where repair or replacement is not possible or appropriate, a price reduction or a refund.
These statutory rights are not affected or reduced by the additional manufacturer warranty described below, and they remain available to you regardless of whether a product qualifies for extra coverage.
Additional manufacturer warranty
In addition to your statutory rights, products purchased from refrigeranthvac carry an additional warranty of 2 years from the date of purchase. This additional warranty is a voluntary commitment offered on top of, and separate from, the statutory warranty described above — it does not replace or limit your legal rights in any way. If a defect covered by this additional warranty arises within the 2-year period, please contact us using the details below so we can arrange the appropriate remedy.
Returns and exchanges for faulty items
If you would prefer to return or exchange a faulty item rather than pursue a warranty repair, our standard returns process applies: items may be returned within 30 days, we cover the cost of return shipping, and exchanges are offered as an alternative to a refund. Refunds are processed within 5 business days of us receiving and inspecting the returned item. Please get in touch with us before sending anything back so we can guide you through the process.
How to report a fault or make a warranty claim
If a product you purchased is defective, please contact us at contact@refrigeranthvac.com. To help us resolve the issue as quickly as possible, please include:
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Your order number;
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A clear description of the fault; and
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Photos of the issue, where possible.
Once we receive your report, we will review the details and get back to you promptly with next steps, whether that involves a repair, replacement, price reduction, refund, or exchange.
Contact us
If you have any questions about this warranty policy or need to report a fault, you can reach us at:
refrigeranthvac
40100 County Road 39
36507 Bay Minette, United States
United States Email: estefania.gonzalez.ssfm@gmail.com